bq999 Terms and Conditions

bq999 is an online gaming platform that provides cricket betting, sports betting, live casino, slot games and other entertainment gaming services for Bangladeshi players. These terms and conditions ("Terms") apply between the user ("you" or "user") of the bq999 platform ("Platform") and the organisation operating bq999 ("we", "our", "bq999").

These Terms are effective under Bangladesh Standard Time (BST, UTC+6). Accessing, browsing, creating an account on, or using any service of the Platform constitutes your agreement to these Terms.

bq999 uses SSL encryption technology as a safe and reliable platform and is committed to ensuring fair play. Our goal is to provide every user with a secure, trustworthy and enjoyable gaming experience.

2.1 Eligibility to Register

To create an account on bq999, the following conditions must be met:

• You must be 21 years of age or older.
• You must be located in a country where conducting online gaming activities is not prohibited by law.
• Each individual may open only one account.
• Multiple accounts opened by members of the same household or from the same IP address are strictly prohibited.

2.2 Registration Information

You must provide accurate and truthful information at the time of registration. Providing false or misleading information risks account cancellation and forfeiture of any deposited funds. If any of your details change, you must notify bq999 immediately.

2.3 Identity Verification (KYC)

bq999 reserves the right to verify your identity, age and address at any time. A copy of your national ID card, passport or driving licence may be requested for verification. Failure to provide the required documents may result in your account being temporarily suspended.

3.1 Account Security

You are solely responsible for keeping your account login credentials (username and password) completely confidential. Allowing any third party to use your account is strictly prohibited. If you suspect unauthorised access, contact us immediately.

3.2 Account Transfer

bq999 accounts are personal and non-transferable. Selling, transferring or giving your account to anyone else is strictly prohibited and may result in account cancellation.

3.3 Account Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). All amounts displayed on the platform are shown in Taka.

bq999 is for users aged 21 and above only. We are highly aware of and responsible about underage gaming. bq999 reserves the right to verify the age of any account if there is any doubt.

A note to parents — please be aware that your underage child cannot access this platform. Use parental control software if needed.

5.1 Deposits

The following payment methods are accepted for depositing funds on bq999: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳500. Deposited funds are generally credited to the account within a few minutes.

• Minimum deposit: ৳500 (per method).
• Deposited funds must be sent from your own account only — third-party funds are not accepted.
• Providing the correct transaction ID is mandatory.

5.2 Withdrawals

The minimum withdrawal amount is ৳800. All withdrawals are generally processed within 1 hour. Withdrawal funds will be returned via the same method used for the original deposit.

• Minimum withdrawal: ৳800.
• Withdrawal processing time: within 1 hour.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals may be temporarily suspended if suspicious activity is found on the account.

5.3 Transaction Responsibility

bq999 will not be held responsible if a transaction fails or funds are lost due to incorrect information being provided. For any transaction-related issues, please contact our 24/7 live chat support.

6.1 Welcome Bonus

bq999 offers new members a welcome bonus of up to 100% up to ৳15,000 on their first deposit. The wagering requirement for this bonus is 15 times (15x).

6.2 General Bonus Terms

• Bonuses apply to eligible players only.
• Bonus funds cannot be withdrawn directly — the wagering requirement must be met first.
• While one bonus is active, another bonus cannot be used at the same time, unless specifically permitted.
• bq999 reserves the right to change or cancel any bonus programme at any time.
• If bonus terms are violated, the bonus and any associated winnings will be forfeited.

6.3 VIP Programme

bq999 offers three VIP tiers. Based on regular play and participation, you can be promoted to a higher tier:

• Bronze: Weekly cashback of up to 0.4%.
• Silver: Weekly cashback of up to 0.8%.
• Gold: Weekly cashback of up to 1.2%.

7.1 Placing Bets

Once a bet is confirmed, it cannot be changed or cancelled. bq999 reserves the right to cancel any bet placed at incorrect odds or on an incorrect market due to a technical error.

7.2 Sports Betting

Specific rules apply when betting on cricket (including BPL, T20 World Cup, IPL and Bangladesh Tigers), football (FIFA and other leagues), kabaddi and other sporting events. If an event is cancelled or postponed, bets will be settled in accordance with the relevant policy.

7.3 Casino Games

The results of live casino and slot games are determined by a Random Number Generator (RNG). To ensure fair play, we use software from reputable game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft).

7.4 Technical Issues

If an internet connection is lost or a game stops mid-session due to a technical error, the result will be determined based on the saved game data. bq999's decision on this matter is final.

The following activities are strictly prohibited and may result in account cancellation and forfeiture of funds:

• Creating multiple accounts.
• Abusing or manipulating the bonus system.
• Money laundering or using illegally obtained funds.
• Playing games using bots, automated software or artificial intelligence.
• Collaboration or collusion (secretly working with another player to cheat).
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Conducting transactions using third-party funds.
• Hacking or launching a cyber attack against the platform.

bq999 places the highest importance on protecting your personal information. The information you provide will be used solely for account management, identity verification and service improvement.

To learn about our full privacy policy, please read the Privacy Policy page. All data is kept secure using SSL encryption technology.

• Personal information is not sold to third parties.
• Information is not shared with authorities except as required by law.
• You may request to update or delete your own information.

bq999 places responsible gaming as its highest priority. We believe gaming should be a form of entertainment — not a source of dependency.

You can set the following limits for yourself:

• Daily, weekly or monthly deposit limits.
• Betting amount limits.
• Temporarily suspending your own account (cooling-off period).
• Permanently excluding yourself (self-exclusion).

If you notice signs of gaming addiction, seek help immediately. For more information, visit our Responsible Gaming page.

11.1 Closure by the User

You may close your account at any time by contacting us. It is recommended that you withdraw all eligible balance before closing your account.

11.2 Closure by bq999

bq999 may cancel any account for the following reasons:

• Violation of these Terms.
• Providing false information.
• Fraudulent or deceptive activity.
• Evidence that the account holder is a minor.
• Being inactive for a long time (more than 12 months).

bq999 provides its services on an "as is" basis. We are not responsible for the following:

• Interruption of games or bets due to internet connection issues.
• Errors by third-party services (payment gateways, banks).
• Loss caused by misuse or unauthorized access.
• Financial loss from personal gaming decisions.

bq999's total liability shall in no circumstances exceed the amount in your account at the time of the relevant incident.

bq999 reserves the right to modify these terms and conditions at any time. You will be notified of significant changes via email or through the platform.

Continuing to use the platform after any changes will be considered as your acceptance of the new terms. We therefore recommend visiting this page regularly.

If you have any questions or concerns about these terms and conditions, please contact us:

• Email: [email protected]
• 24/7 Live Chat Support (in Bengali)

Our support team is ready to serve you 7 days a week, 24 hours a day. Come to live chat for assistance in Bengali.